Refund policy

Herbaron Return Policy

At Herbaron, we want you to feel confident in your purchase. If you’re not completely satisfied, we offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition as when you received it

  • Unused, unopened, and with original tags and packaging

  • Accompanied by the receipt or proof of purchase

Please note: For health and safety reasons, we do not accept returns for opened or used personal care and Ayurvedic wellness products.

How to Start a Return

To initiate a return, please contact us at info@herbaron.au. If your return is accepted, we will provide instructions on how to return your item.

Returns must be sent to:
Herbaron Returns
PO Box 616
Richmond Victoria 3121
Australia

Important: Customers are responsible for the cost of return shipping. Only the product cost will be refunded; original shipping fees are non-refundable.

Items returned without prior authorisation will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us immediately at info@herbaron.au with your order number and photos of the issue. We’ll evaluate the matter and work to resolve it promptly.

Non-Returnable Items

Due to the nature of our Ayurvedic product range, we cannot accept returns on:

  • Opened or used personal care and wellness items

  • Perishable goods (e.g., herbal food items)

  • Custom or personalised products

  • Hazardous materials or flammable liquids

  • Sale items or gift cards

If you’re unsure whether your item is eligible for return, feel free to contact us.

Exchanges

We do not offer direct exchanges. If you’d like a different product, please follow the return process and place a new order once your return is accepted.

Refunds

Once we receive and inspect your return, we’ll notify you if the refund is approved. If approved, a refund for the product cost will be issued to your original payment method within 10 business days.

Please allow additional time for your bank or card issuer to process the refund. If more than 15 business days have passed since your return was approved, please contact us at info@herbaron.au.